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Privacy Policy & Shipping & Returns

Privacy Policy

Roelofs and Rubens is committed to protecting your privacy. Roelofs and Rubens conforms to the highest ethical standards on the Internet. Any information that you give us about yourself or that we collect is always held securely and that information will only be used in the ways described below.

Please read our Privacy Policy to fully understand how we collect data, how we use that data, and how you can correct any inaccuracies in your information:

How Such Information Is Used By Roelofs and Rubens

We use the information that we collect as follows:
· To quickly and accurately process your request regarding product or service
· To help us constantly improve / upgrade our site, improving your online experience of visiting www.roelofsrubens.co.uk

The Information We Collect

We collect information from our site users at different points on our Website.
When you make a request we may ask for your name, phone number and email address so we can fulfil your request.

Emails, Including product & Site Updates

We may send you emails occasionally about various products and services that we feel may be of interest to you and/or about site features and changes that we feel you’ll want to know about. You can choose not to receive emails from us at any time by unsubscribing the newsletters or informing us by email. Only Roelofs and Rubens will send you these direct mailings.

Sharing  Data

We will not share your information in ways not described in this policy statement, and we will not provide any other organisation with your personal information.

Roelofs and Rubens reserves the right to disclose to third parties information about registered usage of the Roelofs and Rubens site and any related services, including information gathered during your use of the site. Any information disclosed would be in the form of aggregate data that does not describe or identify you, the individual user. As a practice, Roelofs and Rubens will not disclose any of your personal information to outside parties.

Site Statistics

We monitor site traffic and usage patterns to better determine what we think you’d be interested in viewing. This is yet another method for us to improve our site
Please note that the Roelofs and Rubens Privacy Policy in this document is relevant to the Roelofs and Rubens website only.

Comments and Question

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to:

Roelofs and Rubens, The Guernseys, Hollington Farm, Woolton Hill, RG20 9XN

Your use of this Website signifies that you consent to our Privacy Policy as described in this document. Roelofs and Rubens reserves the right to change or update our Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy. This Privacy Policy was last updated in May 2018. If you have additional questions about this website, please contact us.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We use Royal Mail and UPS as our shipping providers.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 100 grams.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the delivery is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



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